Welcome to the Gateway Fiber family! đź‘‹
We're glad you're here.
Your gateway to Gateway Fiber
On behalf of the entire Gateway Fiber team—welcome! You're why we do what we do and we appreciate the opportunity to be your internet service provider. Below, you'll find our most requested resources and FAQs to get up and running with your new internet.
Get up to speed on your new internet
Maximize your network
Get the best speeds possible and learn how to troubleshoot if needed.
Refer a friend
Love your new internet? Refer a friend and get a $50 credit off your bill.
We accept credit and debit cards with a Visa®, American Express®, Discover®, MasterCard®, or via automatic bank account withdrawal. Or you can mail us a check each month. Learn more.
To pay your bill online or set up autopay, log into your Gateway Fiber account.
We bill a month in advance. Your first bill will be prorated for the month you got installed PLUS the next full month, so it will be a bit higher than your normal bill. Don't worry, this only happens once. Your next bill will be back to normal.
If you received a promo such as 1 MONTH FREE, the promotion applies to your first full month of service. You may receive a small bill for the prorated month of your installation prior to your free month of service.
We will email your monthly bill according to the schedule below:
Installation Date Range | Bill Date | Bill Due Date |
23rd-1st | 1st | 15th |
1st-7th | 8th | 22nd |
8th-15th | 15th | 30th |
16th-22nd | 22nd | 6th |
By default, we send you an electronic bill via email at no charge. If you prefer a paper bill, we can send you one, but there is a $5 per month charge.
Devices that are hardwired to your new router will receive all the speed and bandwidth promised.
Wireless speed depends entirely on the wireless network within your home and varies based on several factors including distance from the wireless connection point to the device, age of the device, obstacles in between them, and environmental factors.
Speeds over Wi-Fi will almost always be slower than a wired connection. For example: if you are on our 1 Gig plan, you can expect to see the full 1 Gig on your wired devices and around 500-600 Mbps over Wi-Fi depending on your device's wireless capabilities.
For help troubleshooting your network, click here.
If you have a fiber line running across your yard and into your house, we will be back within 10 business days to bury the line. Before we start digging, we'll call One Call to be sure we know where the utilities are.
Since all the work is being done outside, you won't need to be home. We'll leave a note on your door letting you know we were there.
It will take 11 business days from the time of your scheduled installation for your phone number to port over. You will need to keep your phone number active with your current service provider until the number ports over to Gateway Fiber.
If you have any questions, contact us by phone, email, or the chat feature on our website. We're happy to help.
Learn more
Let’s walk through the payment methods, then look at the pros and cons of each and how to set up the process. It’s super simple.
In the era of connected homes and smart devices, setting up a guest Wi-Fi network is not just about providing internet access; it’s also about ensuring security and managing bandwidth efficiently.
If you’ve experienced the frustration of logging into your Wi-Fi-connected device and not getting the speeds you expected, fret not: it’s pretty common and easily fixed.
As our homes get more connected with smart devices like doorbells, speakers, lights, and more, a recurring question pops up: How much internet bandwidth do I need to run a smart home?
Let's look at some of the most common internet tech terms in plain language to help you navigate the digital landscape with ease.
Explore some of the top streaming devices for movies, sports, TV shows, and live TV and how each works even better with fiber internet.
You signed up for 500 Mbps, but when you try high-speed surfing, it feels like you're back on the old internet service you just replaced. How come the new internet is so slow? Didn’t your new ISP promise a full 500 Mbps, a vast improvement over your old ISP? What gives?Â
You’ve likely noticed there is no shortage of streaming technology to choose from today. From streaming sticks to smart TVs, it can be a bit confusing. They all have great features and do a terrific job of bringing entertainment to you. But which one is the best one?
While your internet connection is certainly a critical component of how fast you can browse, stream, game, and meet with colleagues, it’s not the only part of your overall system that affects speeds. There are several factors along the way that contribute to how fast you can do things online.
How do you get the most out of your amazing new 100% fiber-optic Gateway Fiber service?
Here are some tips for home Wi-Fi setup, along with an explanation of how Plume’s mesh network magically optimizes itself and helps you manage all your devices seamlessly.
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