Broadband Consumer Label
The not-so-secret ingredients for the best internet recipe in the area.
What's the label all about?
Your last internet service may have occasionally surprised you with a hidden charge or fee, maybe even an unexpected rate hike or two along the way. Yeah, we hear that a lot from people who switch from them to us.
At Gateway Fiber, we've always been fully transparent with our subscribers. No hidden fees. No sudden rake hikes. And speeds that live up to expectations. However, that's not always the case with some other internet providers. Which is why the FCC created this new label that aims to show all costs upfront.
In our spirit of transparency, we are putting out our broadband labels months ahead of the FCC's deadline. Click the links below to see everything you need to know about all our residential plans:
300 Mbps | 600 Mbps | 1 Gig | 2 Gig
Unfortunately, the internet service industry has long been known for its hidden fees and surprise charges, as well as questionable claims about the speeds subscribers actually get vs. what’s advertised. You may have experienced this with other internet service providers (ISPs). In an effort to bring more visibility to what subscribers really pay for and how well internet services actually perform, the FCC has mandated that all ISPs disclose all fees, charges, and speed data upfront so subscribers can be better informed about all the costs involved in their internet service.
At Gateway Fiber, we value full transparency, so we have always been transparent about exactly what our service costs each month and the speeds you can expect. No hidden charges or surprises. No gimmicks. No gotchas. Just amazing internet that works, all at a reasonable price.
There is a lot of great information on the label, including monthly fees, equipment charges, and speed performance data from an outside source. Similar to a nutritional label on packaged food, this label is laid out in an easy-to-understand format so you can know exactly what's in your internet service.
Yes, the FCC requires that all ISPs create labels for each of their standard rate tiers so subscribers can get all the information they need to make an educated decision about signing up for new internet service.
Broadband Consumer Labels are required for all internet service providers (ISPs) with 100,000 or more subscribers starting in April 2024 and for all other ISPs in October 2024.
As part of our continuous commitment to total transparency, we published ours early because we've always believed our subscribers deserve to know everything about their internet service without the need to dig through the fine print. No hidden charges. No surprises. No kidding.
The speeds mentioned on the label are based on a hard-wired connection directly from the modem, not Wi-Fi. Learn more about the performance difference between a hard-wired connection and Wi-Fi.
For more information about the Broadband Consumer Label program and requirements, check out this great resource from the FCC.
