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Help? Feedback? Praise? You’ve come to the right place.

For all our focus on innovation, the Gateway team is firmly committed to providing our current and prospective customers the kind of personal service we so rarely see anymore.

Talk to a real-life human based right here in Missouri.

Our representatives are available Monday-Friday from 8am-5pm.

888-201-4339

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Get answers to your biggest questions.

Learn more about Gateway Fiber, our process, service and billing.
Basics
Service
Basics

Based right here in Missouri, Gateway Fiber offers fast, reliable 100& fiber optic internet with powerful Wi-Fi at symmetrical speeds and without data caps, hidden fees, or other unpleasant surprises.

Whether you are working from home, streaming your favorite movie, video calling Grandma, or conquering the latest game, all those activities require fast, reliable internet for a great experience. Don't be restricted by slower speeds that get bogged down, even more, when everyone at home is on their favorite device. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. So it's important to have higher speeds available so that everyone can use the internet without slowdowns. See why fiber makes all of your internet needs better compared to copper here: Benefits of Fiber Over Copper

Megabits (Mbps) and gigabits (gbps) are units of measurement for the speed in which information travels through the internet. Gigabits provide higher speed than megabits and 100 megabits are ten times faster than 10 megabytes.

A symmetric internet connection means that the data speed and file transfer rate is the same in both directions. That is, the connection provides the same download and upload speeds, at the same time.

Service

Our Terms of Service prohibit running a server for commercial purposes. However, personal, non-commercial usage of servers that complies with our acceptable and use policy is acceptable, including using virtual private networks (VPN) to access services in your home and using hardware or applications that include server capabilities for uses like multi-player gaming, video-conferencing, and home security.

Gateway Fiber Internet owns and supports the gateway provided by our service technicians. If the equipment gateway breaks, we will replace it at no charge. If you have any additional questions, please give us a call: 888.201.4339 Option 2

We know that construction can sometimes look very messy, but chances are the construction crews haven’t yet finished building in your neighborhood. Once construction is completed for your entire community, crews will come back through to restore your property to city or county standards or requirements. If construction work has been completed in your area, and you notice that your property has yet to be restored, please give us a call at 888.201.4339 optiopn 2 or email info@gatewayfiber.com.

You can use any email address you’d like. We suggest using an email address you regularly check since you will receive all essential communications at the email address tied to your Gateway Fiber Internet account. The email address you provide while signing up for service, will become your username for the life of your Gateway Fiber account.

Helpful tip: Make sure you don’t use an email address that could be canceled if you switch service providers.

Yes, as long as it follows our terms of service and Acceptable Use Policy.

Yes. If you’re using your own Wi-Fi system, please make sure that it fits the recommended specifications. Please note that the Gateway Fiber support team will not be able to support Wi-Fi systems manufactured by third parties.

Yes! For residential customers, Gateway Fiber is an Internet-only provider. In most cases you will be able to keep your existing cable and phone services. Did you know that with Gateway's fast and reliable Internet connection, you can stream local TV through popular streaming services using your smart TV or a streaming device like a firestick or apple TV, typically at a fraction of the cost of your current cable package.

Yes! Your personally owned Wi-Fi system will continue to work as before, only a lot faster with your new faster and more reliable Gateway Fiber Internet.