How to Switch Internet Providers: A Step-by-Step Guide

Feb 28, 2024 | Home Technology

But first, why switch?

Before we get into how to switch internet providers, let's talk about why. A reliable and fast home internet connection is more important than ever. If you currently have cable internet, DSL, 5G, or satellite internet connectivity, you’re likely experiencing slow, inconsistent speeds. Traditional broadband providers vary in upload speed and download speed, measured in megabits per second (Mbps). Frustrating, isn't it? Let's ease your pain.

With faster speeds, more reliable connections, and fewer data caps, fiber internet offers a superior browsing experience for both work and entertainment needs.

Legacy providers are also known for periodically raising rates (surprise!), often at the worst times, so switching to a fiber internet connection can offer faster, more reliable service and save money over your old provider.

What does it take to switch? It's easier than you think.

Let’s walk step-by-step through the process of switching from your existing ISP to a new fiber internet provider.

  1. What service do you have now? Start by assessing your current internet plan, including the speed, bandwidth, and any limitations, such as data caps or throttling. Determine what you need from your new internet service, whether it’s faster speeds, more reliable connectivity, or better customer support.

  2. Look for a new internet service provider. Research your new fiber internet provider by looking into various fiber internet providers available in your area. Compare their internet plans, pricing, and incentives for new customers. Read reviews and check their customer support reputation. Google Reviews and other online forums are great places to learn about real customer experiences.

  3. Pick your new ISP and plan. Once you’ve decided on a new fiber internet provider, select the internet plan that best suits your needs in terms of speed, bandwidth, and price. Inquire about installation dates and necessary equipment, such as a modem or router. Most fiber internet providers today include a Wi-Fi package for wireless home connectivity.

  4. Schedule installation. Coordinate with your new ISP to schedule the installation date for your fiber internet service. A technician will come to your home to set up the necessary equipment and establish the connection.

  5. Test your new connection. Your installer will likely run a speed test to verify the connection speed, but it's good to run one of your own once the installation is complete to ensure you get the promised download and upload speeds from your new fiber internet connection. Test the connection on various devices throughout your home to confirm its reliability and coverage. Understand that the speed at the modem will be the fastest, and Wi-Fi speeds will be slower.

  6. Cancel your old service. Be sure to do this last, when you're sure your new service is up and running, just in case there is a hiccup. You don't want to be left internet-less. After confirming your new fiber internet connection is running smoothly, contact your old ISP to officially cancel your service. Follow their instructions for returning equipment and settling outstanding balances.

Can I keep my current email address?

Some customers are afraid they will lose their current email address if they switch ISPs, but that depends. If your email address is tied to your current ISP, you will lose it because your old provider will stop supporting it once you switch providers and stop paying your old one. If you have an ISP-agnostic email address, such as Gmail or another third-party email domain, you can keep it with no issues because it is completely separate from your ISP.

If your email is tied to your current ISP, don't panic. There is still a way to preserve your emails and contacts, but you’ll have to transfer them to a new non-ISP domain before you disconnect your old service. Check here for instructions on this simple transfer to your new address. It's really easy.

Final connection

Switching to fiber internet doesn’t have to be a hassle, and the benefits of faster speeds, more reliable connectivity, and potentially saving money in the long run outweigh the relatively minor inconvenience. Following these step-by-step guidelines and carefully considering your options can smoothly transition to a superior internet experience with fiber optic technology.

  • internet service provider
  • isp
  • Fiber internet
  • make the switch
  • cable internet
  • dsl
  • satellite internet
  • gateway fiber

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