Welcome to the Gateway Fiber family! 👋

In February 2025, Gateway Fiber and KWIKOM announced a merger to combine the best of both companies. While the KWIKOM brand is being phased out, you can expect better service from the same (and even more) great people.
 

Based in Wright City, MO, Gateway Fiber has been serving residential and small business customers in eastern Missouri since 2019 and has expanded to markets in Minnesota, Massachusetts, and North Dakota over the past few years. Just like KWIKOM, Gateway is on a mission to positively impact the communities we serve through better internet and are redefining what people expect from their internet service provider.

Learn more about Gateway Fiber here.

Absolutely! Gateway Fiber has been committed to the communities we serve since our beginning in 2019 and has no plans to abandon that commitment. In fact, you might see even more of us as we get to know our new local customers even better and become an even bigger part of the communities than we already are.

You can reach our same friendly team in Kansas at 1 (800) 379-7292.

Great news! Your plan, speed, and service will stay exactly the same. If any improvements or upgrades become available in the future, we’ll let you know.

The amount of your bill is not changing—but your billing cycle will be adjusted. Because of this, you’ll receive a one-time, prorated bill in September to align with the new schedule. Beginning in October, things will go back to your regular monthly amount. 

Please note: depending on billing cycle, some customers will receive their prorated bill in October, with regular monthly billing beginning in November. 

You’ll only be charged for the number of days between your old billing cycle and the new one. For example, if your bill normally renews on the 10th, and the new cycle starts on the 1st, your bill will only include those extra days to bridge the gap.

KWIKOM customers will switch their bill due dates to align with Gateway Fiber’s billing cycles outlined below. This is where the one-time prorated bill comes into play, as we align your current billing cycle with your new one. We will send you more information via email on your new billing cycle.

Please note: If you currently have payments scheduled through your bank, you'll want to review and possibly adjust based on new payment schedule.

Yes, you will need to set up a new Gateway Fiber account. You will receive instructions to set up your Gateway Fiber account via email after September 3, 2025.

If you didn't receive that email or need additional assistance, our customer service team is happy to help if you need assistance. Just give us a call at 1 (800) 379-7292.

Your preferred method of payment should automatically transfer over to your new account. After September 3, 2025, you will receive instructions to set up your new Gateway Fiber online account to verify all information is correct.

For even more peace of mind, you'll be able to set up autopay to never miss a bill (we promise there are no surprises on there). Follow this link to learn how.

Please note: if you are already enrolled in autopay, you will not need to re-enroll. Your bill will automatically be paid via your autopay method of choice.

If you need additional help, you can call our helpful customer service team at 1 (800) 379-7292.
 

Absolutely! Follow this link to learn how.

Please note: if you are already enrolled in autopay, you will not need to re-enroll. Your bill will automatically be paid via your autopay method of choice.

If you need additional help, you can call our helpful customer service team at 1 (800) 379-7292.

Yes—if you currently pay your KWIKOM bill by check, you will continue to mail and make your check out exactly as you have been. 

There will be a short maintenance window in September to further strengthen our network. An email will be sent notifying you when work will take place.

Otherwise, we anticipate that your service will continue blissfully uninterrupted during this transition.

 

Yes, Gateway Fiber will continue to support your fixed wireless service. However, if you live in an area where fiber internet is available, we encourage you to switch to fiber for faster speeds. Check here to see if fiber is available where you live.

Yes, your KWIKOM email address will no longer be supported. But don’t panic. The good news is you don’t have to lose all your old emails or downloads if you switch to Gmail or another email service. We recommend following the steps in this blog post to quickly and easily transfer all your KWIKOM emails to a new email service of your choice.

Gateway Fiber does not offer our own email service, so we recommend creating an email account with a free service such as Gmail or another provider.

Unfortunately, the KWIKOM TV service has been discontinued on July 31. As an alternative, we recommend using streaming services for your favorite movies and TV shows.

Nope! There will be no changes to the terms of your current business internet service. If any improvements or upgrades become available in the future for our business customers, we’ll let you know.

Chances are—yes. Your billing cycle may be adjusted to align with Gateway Fiber's billing cycles. We will email you with more information on the details of your cycle. If you need to adjust your billing cycle, please give us a call at 1 (800) 379-7292.

Our local customer service team can be reached Monday - Friday from 8 a.m. - 5 p.m. and our 24/7 tech support can both be reached at 1-800- 379-7292.