Gateway Fiber offers fast, reliable 100% fiber-optic internet with symmetrical upload and download speeds and powerful Wi-Fi—without price hikes, data caps, hidden fees, or other unpleasant surprises.

Nope and nope. We believe in earning your business each and every month, so we don’t lock our customers in to contracts.

We also believe in fair, transparent pricing. The price you see online is the price you’re going to pay every month.

You can check availability here. 

If you’ve already placed an order or a pre-order, we’ll reach out by email, text, and phone call when it’s time to schedule your installation.

Whether you are working from home, streaming your favorite movie, video calling Grandma, or conquering the latest game, all those activities require fast, reliable internet for a great experience. Don't be restricted by slower speeds that get bogged down even more when everyone at home is on their favorite device. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. So it's important to have higher speeds available so that everyone can use the internet without slowdowns.

A symmetrical internet connection means that the data speed and file transfer rate are the same in both directions, i.e., download and upload speeds are identical. For example, streaming video is downloading, whereas sending a file is uploading. Video conferencing is both because you're sending and receiving video at the same time. Symmetric connection speed is super important to avoid lag in either direction. Most internet providers offer slower upload speeds because of the limits of the copper cables they use. Our network is 100% fiber optic, so that limitation magically vanishes.

We want to make it look like we were never there! It’s our goal to be minimally invasive, but construction can be messy. If there is ever an instance where things are not restored to their previous condition, please contact us immediately, and we will work to rectify the situation. If construction work has wrapped up in your area, and you notice that your property has yet to be restored, please fill out a ticket here or give us a call at 888.201.4339, option 2.

It might. Call us at 888-201-4339 and tell us what you're having done so we can determine if we need to move your connection point or make any other changes.

Yes. Before any digging project, even something small like a mailbox post or a new tree, call 811 (or your local one-call center) to have underground utility lines marked first. It's free, and line depth can vary more than people expect due to erosion or past digging nearby, so it's worth doing even for shallow digging.

An easement or right-of-way lets a utility — including an internet provider — use part of your property, usually to install or maintain buried lines. The title stays with you; it just means no permanent structures can go on that section (a shed or doghouse is fine as long as it's moveable). We work with your local government to run our fiber through the easement. See this blog post that explains easements and rights-of-way.

We install fiber in one of two ways, depending on your area. 

In most areas, we build our network underground. We’ll run your dedicated fiber line from a connection point at the street to your home and set up your network inside. Then, we’ll come back within 10 business days to bury the line in your yard.

In aerial markets, we'll run our fiber line from a nearby utility pole to your home. 

Please contact us at 888-201-4339, Option 2, to reschedule.

Yes, of course! Please note that if you use your own Wi-Fi system, make sure that it fits the recommended specifications. In addition, the Gateway Fiber support team will not be able to troubleshoot Wi-Fi systems manufactured by third parties. 

Our Terms of Service prohibit running a server for commercial purposes. However, personal, non-commercial usage of servers that complies with our Acceptable Use policy is fine, including using a virtual private network (VPN) to access services in your home and using hardware or applications that include server capabilities for uses like multi-player gaming, video-conferencing, and home security.

Gateway Fiber Internet owns and supports the connectivity hardware provided by our service technicians. If the provided equipment breaks, we will replace it at no charge. If you have any additional questions, please give us a call at 888.201.4339 Option 2.

Yes. Our Wi-Fi allows multiple accounts and passwords including guest passwords. Need to give the babysitter limited access? No problem. How about your weekend guests? Set their password to expire Sunday night. You have total control.

A modem and Wi-Fi router are included at no charge. If you have a large home or thick walls that requires a signal boost, you can lease additional Wi-Fi units for $5 each per month. Please contact us at 888.201.4339, Option 2 if you'd like an additional unit. 

Yes. For residential customers, Gateway Fiber is an internet-only provider. In most cases, you will be able to keep your existing cable and phone services. However, we do offer residential phone service for $15 per month. We do not offer TV service, but with Gateway's fast and reliable Internet connection you can stream TV through popular streaming services using your smart TV or a device such as a Firestick or Apple TV, typically at a fraction of the cost of your current cable package.

Fiber optic cables offer higher speeds and more reliable service and transmit data upwards of 100x faster than traditional copper cables, which have limited bandwidth and transmission speed. Fiber cables use light rather than electronic pulses to transmit data so the signal travels farther without losing speed or signal. This means all your streaming services will stream, not stall, and you won't lose the game because your internet was too slow.

No way! We want you to use and enjoy all of your super-fast Internet. There are no caps or limits to the amount of data you can send or receive. And we don't throttle back, ever. It's full speed all the time.

We use Zyxel, a sophisticated yet easy-to-use mesh network that delivers consistent signal strength throughout your home.

To take full advantage of a Fiber 1000mbs connection, you’ll need a computer or laptop that supports a gigabit (in geek terms, this means having a 1Gbps 1000BaseT network interface card). Most newer computers and laptops already support gigabit speeds. But if you’re not sure if your computer or laptop does, consult your computer documentation and look for the following terms: 1000baseTx or 1000Mbps or 1Gbps or GigE.

No. Wi-Fi is slower than wired connections. However, the Wi-Fi technology in our mesh network provides great connectivity throughout your home or business.

Sign in to the Gateway Fiber website with the email address and password associated with your account. If you have forgotten your password, there is an option to reset it. If you receive a log-in error, your email may need to be verified by customer service. Call us at 888-201-4339, and we will be happy to send you a new link and temporary passcode.

You can call us at 888-201-4339. Our representatives will be happy to assist you with making any changes to your service. There is no charge to change plans. We simply adjust your bill next month to reflect the change.

We accept payment made with all major credit cards, check, ACH or electronic funds.

A $10 late fee may be applied if payment is not received by the due date. We send reminder notifications to help you stay on track and avoid additional charges. There are no reconnection fees.

If you're unable to pay by your due date, please reach out to customer service at 888-201-4339 and we can talk through available options. 

By default, we send you an electronic bill via email at no charge. If you prefer a paper bill, we can send you one, but there is a $5 per month charge.

No. We prorate your bill so you only pay for the days you used our services.

Yes, please ask to speak to a customer service representative at 888-201-4339.

You will be notified by email and text (when opted in).

Please ask to speak to a customer service representative at 888-201-4339.

You will be notified by text/email that the payment was not processed, you may be charged a payment return fee of $25

We may report unpaid bills to credit agencies after trying to collect unpaid charges

Yes. Please ask to speak to a customer service representative at 888-201-4339.

Yes. Please ask to speak to a customer service representative at 888-201-4339.

You will be able to access your bills for as long as you have been a customer of Gateway Fiber.

You can add additional authorized users to your account, call and provide us the information